Aix-en-Provence region 38 Parc du Golf, 350 Avenue Guillibert de la Lauzière

C.D.I. temps plein 35h /s │To be filled immediately. 

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The Community Manager is above all the representative, the ambassador of our brand and our products.

 

Strategic position, its role consists in speaking and above all making people talk about WORKING ROLLS ™ and its products on the web by intervening at the same time on information monitoring, content implementation, as well as creation and animation of communities.
Given the importance of the opinions exchanged between consumers-internet users on brands and the threat posed by social networks and other consumer groups on the net, he (she) is a creator of links between the brand and users, by being both the spokesperson for users internally (Management) and that of the brand externally.

 

│THE FUNCTIONS OF THE COMMUNITY MANAGER 

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Standby

• Determines a communication strategy on social networks

• Keep watch on the web,

• Listening and taking stock of his company's e-reputation.

• Analyze the behavior of Internet users and define the audience strategy

• Animate and retain a community of Internet users

• Optimizing SEO

• Regular consultation of websites, forums, blogs related to WORKING ROLLS ™ activity, extracts relevant information from it and offers an action plan and solutions in the event of a problem (critical, crisis, etc.). To do this, it establishes a dialogue with Internet users to resolve the problem as quickly as possible and at low cost.

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Content writing and publishing

• Create and deliver digital content (SMO Social Media Optimization).

• Distribute informative content on the sites in order to make WORKING ROLLS ™ accessible and "human" for all consumers. He (she) dialogues with them, answers their questions, manages UGC (User Generated Content) by moderating contributions, informs them by newsletters, animates debates, creates events (chats, contests, etc.).

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Notoriety​

• Ensures the visibility of WORKING ROLLS ™ and Group companies to social networks by creating groups, hubs or viral content on Facebook, linkedin, Viadeo, Youtube networks… Its objective is also to make the brand more visible by increasing the number of links and posts or comments.

• Intervention on the development of the notoriety of WORKING ROLLS ™ by the realization of webmarketing actions: referencing of the site, netlinking, partnerships between websites, affiliation ...

• Encourages the production of content favorable to the brand. He or she creates viral animation (buzz) via marketing operations (debates, games, contests, offline meetings ...) necessary for the enhancement of the content of the site.

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Back Office Fonctions

• Ensures the interface between Customers, and Management

• Manages the communication of useful and contractual information to customers / managers by the means made available (SMS, email, mailing) and the display of the center

• Create prospect / client files in the company's IT system

• Establishes a reporting of actions in progress

• Checks the booking dashboard daily to optimize customer visits

• Perform ad-hoc services such as updating the monthly consumption sheets for extras (charging all customer consumption), compiling supporting documents relating thereto, validating said sheets at the end of the month, then transmitting them to the Management Service for last billing phase.

• Participates punctually in the organization of events (cocktails, breakfasts)

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│ KNOWLEDGE OF THE COMMUNITY MANAGER

• Control the customer relationship, provide the expected response while respecting the Batycom ™ guidelines and quality charter

• Have interpersonal skills, be smiling, be courteous

• Master reception techniques at reception

• Being able to receive, identify and guide visitors

• Ensure a good presentation

• Mastering information and communication tools for customer service (word processing, spreadsheet, CRM ...)

 

│ COMMUNITY MANAGER SKILLS

The community manager must have a knowledge in English and have an impeccable presentation (no piercing or visible tattoos).

 

Excellent presentation, smile, diplomacy, interpersonal skills, ease of speech and understanding, stress management ... so many essential elements to exercise this profession in the prestigious Batycom ™ business center.

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│TRAINING / EXPERIENCE

• BAC +3 / diploma course

• Course with significant experience with a minimum of 3 years required for a similar position

• Mastery of computers and new technologies

• Good level English required and mandatory

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│MAIN TRAITS OF PERSONALITIES

• Awareness of the commitment made

• A sense of service

• Proactive attitude towards autonomy

• Energy & Initiative

• Rigorous (se)

• Good stress management

• Active listening

• Autonomous

 

│CONDITIONS

• Type of contract: C.D.I. with 1 month trial.
  Starting salary: € 22,941.36 annually on a basis of 35 hrs per week +

1. AXA mutual fund 90% paid by the employer 

2. APICIL pension plan

Salary reassessment at the end of 3 months then 6 months. ​​

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• High quality work environment

• Formations

• Job evolution

• Confidentiality guaranteed